Welcome to Flowers Purley. We are delighted to provide a seamless and efficient online platform for flower delivery to customers in Purley and the surrounding areas. Please read these Terms & Conditions carefully as they govern your use of our website and your purchase of products from us. By placing an order with Flowers Purley, you confirm your acceptance of these Terms & Conditions. These terms ensure ethical business practice, clarity in our relationship with you, and your security as a valued customer.
These Terms & Conditions apply to all flower sales and online transactions conducted through the Flowers Purley website. As a locally focused service, our terms specifically cover orders placed for delivery to Purley and neighbouring areas. Please note that references to "we", "us", and "our" refer to the Flowers Purley business, while "you" and "your" refer to the customer placing the order.
Ordering: To order flowers for delivery via our website, please browse our product catalogue, select desired items, and follow the checkout instructions. During the checkout process, you will be prompted to provide delivery details, a message (if desired), and payment information.
Order Confirmation: All orders are subject to our acceptance. Once you place an order, you will receive an order confirmation on the website and, if applicable, via electronic receipt. This confirmation does not constitute acceptance; it acknowledges that we have received your order.
Contract Formation: A binding contract is formed once you receive written confirmation from us that your order is being processed and dispatched. If for any reason we are unable to fulfill your order (for example, product unavailability), we will notify you and issue a full refund.
Product Availability: All products are subject to availability. In rare cases, substitutions may be necessary to ensure quality and freshness. We reserve the right to substitute flowers of equal or greater value. We will make reasonable efforts to inform you in such cases.
Delivery Areas and Times: Flowers Purley delivers to Purley and select neighbouring areas as indicated on our website. We do not guarantee specific delivery times, but we aim to meet special delivery requests where possible. Orders placed before the specified cut-off time are generally delivered same-day; otherwise, they are delivered next available day.
Recipient Information: It is your responsibility to provide accurate delivery information, including recipient name, full address, and contact details. We cannot be held liable for late or failed deliveries due to incorrect or incomplete information.
Accepted Methods: Payments must be made in full at the time of ordering, using a method available on our website, which may include credit/debit cards and other secure online payment systems.
Pricing: All prices are shown in GBP (£) and include applicable VAT unless otherwise stated. We reserve the right to adjust prices at any time without prior notice, but you will be charged the price displayed at the time your order is placed.
Secure Processing: Our website uses industry-standard encryption to process payments securely. We do not store your payment details after your transaction is processed.
Invoicing and Receipts: Upon successful payment, a receipt will be generated electronically for your records. If you require a formal invoice, please indicate this during the checkout process.
Cancelling an Order: If you need to cancel your order, please contact us as soon as possible. Orders can generally be cancelled and fully refunded if we are notified before the order has been prepared or dispatched. Orders that are in process or already out for delivery may not be eligible for cancellation or refund.
Amendments: If you wish to amend your order (for example, change a delivery address or card message), please notify us promptly. While we will do our best to accommodate amendments before dispatch, we cannot guarantee requests made last-minute.
Right to Refuse: We reserve the right to decline or cancel orders at our discretion. If an order is cancelled by us, you will be notified and refunded in full. Common reasons for such cancellation may include unavailability of certain flowers, out-of-area delivery addresses, or unusual circumstances beyond our control.
Freshness Guarantee: We pride ourselves on delivering high-quality, fresh flowers. If your flowers arrive in poor condition or are not as described, please contact us within 24 hours of delivery, providing photographic evidence if possible.
Returns Process: Due to the perishable nature of flowers, returns are rarely possible. However, in the event of significant dissatisfaction, we will review your case and may offer a replacement or refund at our discretion.
Refunds: Refunds are processed to the original payment method and typically appear in your account within 5–7 business days, depending on your bank. We reserve the right to refuse refunds for complaints made more than 24 hours after delivery, except where required by law.
Limitation of Liability: To the extent permitted by law, Flowers Purley shall not be liable for any indirect, consequential, or incidental damages arising from your use of our website or services. Our maximum liability for any purchase shall not exceed the value of the product ordered.
Force Majeure: We will not be held liable for any failure to deliver or delay in delivery that arises from events beyond our reasonable control, such as severe weather, strikes, or supply chain interruptions.
Product Representation: While we strive to ensure that our online photographs and descriptions accurately represent the actual products delivered, variations may occur due to natural differences in flowers, substitutions, or seasonal changes.
Website Use: Flowers Purley cannot guarantee that our website will be free from viruses or errors, and we accept no liability for any damage caused as a result of using our website.
It is your responsibility to:
Flowers Purley respects your privacy and is committed to safeguarding your personal information. All personal data provided during the order process is handled in accordance with current UK data protection laws and is used solely for the purpose of fulfilling your order and enhancing your customer experience. We do not share your information with third parties except where necessary to process delivery and payment.
All content on the Flowers Purley website, including photographs, logos, and text, is the property of Flowers Purley or its licensors. Reproduction or unauthorised use of our content is strictly prohibited unless express permission is granted.
These Terms & Conditions, and any disputes arising hereunder, shall be governed and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any claim, dispute, or matter arising under or in connection with your use of our website or services.
If any provision in these Terms & Conditions is found to be invalid or unenforceable, the remaining terms will continue in full force and effect.
Flowers Purley reserves the right to update or amend these Terms & Conditions from time to time. Changes will be posted on our website. Your continued use of our services signifies acceptance of updated terms.
If you have any questions about these Terms & Conditions or require further assistance regarding online flower delivery in Purley or surrounding areas, please contact our customer care team via the channels specified on our website. We are committed to resolving any queries promptly and professionally.
These Terms & Conditions apply equally to all customers across Purley and neighbouring localities for whom Flowers Purley delivers online orders. For bespoke arrangements or services outside the standard offerings, additional terms may apply, which will be communicated to you at the time of order.
Thank you for choosing Flowers Purley. We look forward to making your special occasions memorable with our high-quality flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Purley , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Purley .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
