Flowers Purley is your dedicated local florist, proudly serving households and businesses across Purley and surrounding areas. We are passionate about providing the freshest floral arrangements and ensuring our customers are delighted with every order. That’s why we offer a comprehensive Fresh Flowers Guarantee for all our deliveries within the Purley area.
Your satisfaction is at the heart of everything we do. Please review the following information to learn more about our policies on returns, refunds, and complaints so you can order with complete peace of mind.
We take the utmost care in preparing and delivering your floral gifts. In the unlikely event that your flowers have been damaged during transit or have not met our high standards of presentation and freshness, we ask that you notify us as soon as possible on the day of delivery. When you contact us, please include a description and, if possible, photos of the damaged flowers or arrangement to help us resolve the issue swiftly.
Our commitment is to deliver flowers that remain vibrant and beautiful for at least five days from the date of delivery, provided they are cared for according to the advice included with your bouquet. If you experience any issues with freshness within this window, please reach out to us promptly, and we will be happy to assist you with an appropriate resolution.
If your flowers arrive damaged or fail to meet our freshness guarantee, Flowers Purley offers a choice of refund or replacement:
Our team handles each situation individually and strives to resolve all concerns within two business days. Please note that we may need the affected flowers to be returned, or suitable photographic evidence, to complete your claim.
We value your feedback and take complaints seriously, as they help us improve and continue to offer the best possible service to our valued Purley customers. If you have a complaint about any aspect of our service or the quality of your flowers, kindly contact us with as much detail as possible. Our management team will acknowledge your complaint and investigate it fully, aiming to resolve any issues with openness and transparency. Wherever possible, we seek to rectify the problem to your complete satisfaction.
As a trusted local business, Flowers Purley takes pride in serving our neighbours and local companies with reliability and care. Whether your order is large or small, for home, event, or business, you can always count on our dedication to quality and customer satisfaction. Thank you for choosing us as your Purley florist – we appreciate your trust and support.
Please get in touch with us for help with returns, refunds, or feedback. Our friendly team is always here to assist you with any questions or concerns regarding your fresh flowers purchase in Purley.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
